Ensuring delivery of your download | WrapBootstrap

Ensuring delivery of your download

The following measures will help to ensure that your download link is successfully delivered to you.

Make sure your email address is correct and up-to-date

If you are purchasing an item using funds from your PayPal account, be sure that the email address associated with your account is correct, up-to-date, and able to receive email. Your PayPal account may have multiple email addresses associated with it. Be sure to check each of the email addresses associated with your PayPal account if the confirmation email does not arrive at the expected address.

If you are purchasing an item as a guest in the PayPal checkout, be sure that the email address you enter is typed correctly and that you are able to receive email at that address.

Sign up for an account and purchase while signed-in

Purchases are attached to your account when you place an order while signed-in. You will then be able to access your download from the purchases page. Future updates to an item will be sent to the email address associated with your account.

Add our email address to your email client's address book

Sometimes email servers and clients incorrectly mark an email as 'spam' or 'junk mail'. In order to ensure that your download is delivered without being marked as spam or junk mail, add support@wrapbootstrap.com to your desktop or web-based email client's address book.

Follow purchases through to the order confirmation page

At the end of the purchase process you will be given the option to return to WrapBootstrap. When you return you are sent to an order confirmation page. You will be able to retrieve your download link from the order confirmation page.

Make sure your inbox is not full

Sometimes an email cannot be delivered if your inbox is full or over its storage capacity. Only use an email address that has not exceeded its storage capacity or your email provider will reject the message.