Updated June 13th, 2023

Technical issues

If you experience a technical issue with an item, you must first contact the seller to attempt to resolve the issue. Sellers have the greatest understanding of their items and can work with you to answer any questions you may have involving technical issues.

We consider a technical issue to be an issue related to the intended or advertised functionality of an item, as described on the item listing or shown in the preview.

Technical issues might include:

• Errors that prevent an item from being used in its intended manner.
  • Examples: the item is not displaying or functioning properly on supported platforms (as described on the item listing), or a build process is failing due to issues related to misconfiguration or outdated dependencies.
• Functionality or design elements are shown in the preview, or described on the item listing, but are not present in the download.
  • Exception: third-party images or photographs that are not licensed for distribution and are only used as an example in the preview.

Technical issues DO NOT include:

• Incompatibility with software or platforms that are not advertised on the item listing.
• Having insufficient experience or expertise to work with the item.
• Being unable to access software required to use the item.
• Inability to use the item in a manner that is that not intended by the seller (as indicated by the description or attributes on the item listing).

How to contact the seller

Sellers can be contacted publicly using the Discussion feature available on the item listing. You may wish to contact a seller privately using the Message function that can be accessed from their profile page. You can access the seller's profile page from the item listing.

If you are unable to get in touch with the seller within 2 business days, please contact support and we will help to contact them on your behalf.

Exchanges

Exchanges must be initiated within 3 days of purchase. No exchanges will be processed after that time. We offer exchanges for the following reasons:

• Purchased the wrong version of an item

  • If you purchased the wrong version of an item, please purchase the version of the item that you intended to purchase and contact support with the Order# of the original purchase so that we can process the refund.
    
    Note: We only allow exchanges for a wrong item when the items are the same apart from their implementation. For example, if you purchased the React version of an item but you intended to purchase the Angular version.

• Purchased the wrong license

  • If you purchased the wrong license for an item, please purchase the correct license for the same item and contact support with the Order# of the original purchase so that we can process the refund.
    
    Note: We only allow license exchanges within the same license structure. For example, if you purchased a license and then the license structure for an item changes, or a new license is introduced, we will not be able to exchange the license you purchased for a different one.

• Used the wrong payment method for your purchase

  • Please make the purchase again using the correct payment method and contact support with the Order# of the original purchase so that we can process the refund.

Refunds

Refunds must be initiated within 3 days of purchase. No refunds will be processed after that time. The items we offer are digital and cannot be returned. All refunds are issued at the sole discretion of WrapBootstrap. Your purchase is only eligible for a refund for the following reasons:

• Technical issue that the seller is unable to resolve

  • Please contact the seller with specific information about the technical issue. If you and the seller encounter a consistently reproducible error with the item that cannot be resolved by the seller, please contact support. Review the section on this page titled Technical issues for more information about what is and is not considered a technical issue.
    
    Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created.

• The item was misrepresented on the item listing or preview

  • We consider an item to be misrepresented when the delivered item does not match the functionality shown on the preview or described on the item listing. We may also consider it misrepresentation when an item is described on the item listing as including assets that are not delivered.
    
    Note: If certain assets appear to be missing, it might be due to a simple oversight on the part of the seller. Please contact the seller first to find out if they can provide the missing assets. Some assets such as third-party images or photographs may not be licensed for distribution and are only used as an example in the preview.

• Purchased two licenses for the same item by mistake

  • If you purchase an additional license for an item by mistake, please contact support with the Order# of the duplicate purchase and we will process the refund.

Exclusions

We are unable to process refunds in the following situations:

• Your item purchase was made over 3 days ago.
• You are having trouble downloading the item because your internet connection cannot handle a large download or is not fast enough.
• You claim the item is experiencing a technical issue but you are unable or unwilling to provide sufficient evidence for the technical issue.
• You have insufficient experience or expertise to work with the item.
• You cannot use the item with software or platforms that the item is not advertised as being compatible with on the item listing.
• You or your client no longer need the item.
• You changed your mind about your purchase or found another item you like better.
• You purchased an item on accident and our records show that the item has been downloaded.
• You feel that the item is of low quality.

Chargebacks and disputes

Please note that we permanently close accounts from which we have received any chargebacks. You will no longer be able to access any previously purchased items. If we receive a PayPal dispute then your account will be disabled until the dispute is resolved. Once we confirm that a chargeback or PayPal dispute has been rescinded, we will be able to reinstate your account.