Updated August 8th, 2024

We're committed to ensuring you have a positive experience with the items you purchase. To help you get the most out of your items, we offer support services provided directly by the sellers. Support is designed to assist you with understanding the features and functionality of your item, resolving any technical issues, and ensuring that included third-party assets work as intended.

However, it's important to note that support is limited to certain areas and does not cover customization, installation, or server-related tasks. This policy outlines what is included in the support provided and what falls outside its scope, so you know exactly what to expect.

Support includes

Availability to answer questions about the item's features and functionality

Our sellers are committed to ensuring that you fully understand the features and functionality of the items you purchase. If you have any questions regarding how specific elements of the item work, or if you need clarification on the capabilities and limitations of your item, our sellers are available to provide detailed explanations. They focus on helping you make the most of your purchase by providing relevant guidance and support.

Assistance with resolving bugs and technical issues

We understand that technical issues can arise, and our sellers are here to assist in resolving any bugs or problems you may encounter while using your purchased item. If you experience any issues that affect the performance or usability of the item, sellers will work with you to troubleshoot and correct these issues promptly, ensuring your item functions as intended.

Help with included third-party plugins, components, and assets

Some items may include third-party plugins, components, or assets, which are integral to the overall functionality of the item. If you need assistance with understanding or troubleshooting these included elements, our sellers are available to provide support. They will guide you through the proper use of these components and help resolve any issues that may arise.

While sellers will assist you in understanding and using these elements, they may also direct you to the third-party documentation for more detailed guidance. Please note that sellers are not responsible for bugs or issues inherent to third-party assets, but they will help you identify and report these issues where possible.

Support does not include

Customization

Customization of items to suit your specific needs or preferences is not included in the standard support offered by sellers. While the items are designed to be flexible and adaptable, any modifications, alterations, or custom work to change the design, layout, or features of the item fall outside the scope of provided support. For customization services, you may need to engage a professional developer or designer.

Help with installation, web hosting, or server configuration

Support does not cover assistance with the installation of items, web hosting setup, or server configuration. These tasks are highly specific to your individual hosting environment and technical setup, and thus fall outside the expertise offered through item support. It is recommended that you consult with your hosting provider or a technical specialist for help with these areas if needed.

Additional exclusions

  • Training and tutorials: Support does not cover in-depth training or tutorials on how to use the item beyond basic guidance. Customers are encouraged to refer to the documentation provided or seek external resources for learning.
  • Compatibility with unspecified software: Ensuring compatibility with software, platforms, or systems not explicitly mentioned in the item description is not included in support.
  • Third-party services integration: Assistance with integrating third-party services or APIs that are not included as part of the item is not covered by support.
  • Content creation: Support does not include creating or editing content for your website, such as writing text, designing graphics, or producing media.
  • Search engine optimization: Assistance with Search Engine Optimization (SEO) or advice on improving search rankings is not covered under support.
  • Legal or compliance advice: Support does not include guidance on legal or regulatory compliance, such as data privacy laws, accessibility standards, or copyright issues.
  • Domain-specific issues: Troubleshooting domain-specific issues, such as DNS configurations, SSL certificates, or email deliverability, is not covered under support.
  • Browser or device compatibility beyond listed requirements: Ensuring that the item works on browsers or devices not listed in the item description is not covered.
  • Custom fonts or typography: Support does not include assistance with integrating custom fonts or typography that are not included with the item.

Support Channels

Customers can directly message sellers through the marketplace to seek support for their purchased items. Additionally, customers have the option to post questions or issues on the discussions page, where sellers and other community members can provide assistance.

Some sellers may also offer an external support website where they manage support requests and provide additional resources, such as FAQs or knowledge bases, to assist with common inquiries.

Item Updates

Item updates are provided free of charge for the lifetime of the item on the marketplace. These updates may include bug fixes, improvements, or additional features, ensuring that your item remains up-to-date and fully functional as technologies and standards evolve. Regular updates reflect the seller's commitment to maintaining the quality and reliability of their items over time.

Fair Use

The support provided is intended to address legitimate and reasonable inquiries related to the use and functionality of your purchased item. To ensure that all customers receive timely and effective assistance, support requests should be focused on issues within the scope of the item's intended use. Excessive or repetitive requests, particularly those that fall outside standard support such as advanced troubleshooting or guidance on unsupported features, may be limited to maintain fairness and availability for all customers.